GBP MASTERCARD

PRODUCT DESCRIPTION

The MasterCard Dollar or Pound denominated debit card is a Chip and PIN card that is linked to a domiciliary current or savings account. It is accepted worldwide for payments at over 35 million locations and for cash withdrawals at over 1.8 million ATMs in over 210 countries wherever the MasterCard logo is displayed.

 

FEATURES OF THE CARD

  • It is linked to a domiciliary  current or savings account in USD or GBP
  • Card is issued instantly in the  branch
  • PIN change at ATM using default PIN ‘’0000’’
  • It is valid for 3 years from the month of issuance  
  • EMV chip and pin compliant card with enhanced security that ensures safety of your funds and transactions
  • No conversion/exchange rate when transaction is done in the currency of the card
  • Extra layer of security using a One Time Password (OTP) for online/web transaction on a merchant site. It is a six (6) digit number sent to the cardholder’s registered phone number to authenticate online/web transaction.
  • It comes in Classic and Platinum variants
  • Affluent and HNI customers name is embossed for Platinum cards

 

 

BENEFITS OF THE CARD

  • Convenient and secure 24/7 access to funds on domiciliary account linked to the card
  • Cash withdrawals from over 1.8 million ATMs in over 210 countries worldwide
  • Payment for goods and services in over 35 million MasterCard merchant outlets
  • Instant issuance of card within 5 minutes in the branch (classic variant only)
  • Card is used for international transactions
  • High spending limits on POS, WEB and ATM
  • Access to higher spending limits than the naira cards
  • No exchange rate applies when withdrawing or transacting in the currency of the card
  • Access to Priority Pass Card which can be used in over 850 airport  VIP lounges all over the world

 

* Prices are subject to change based on factors such as regulatory guidelines, economies of scale, customer promotions, etc.

 

 

MASTERCARD GBP DENOMINATED CARD CHARGES

CLASSIC AND PLATNUIM CHARGES
Getting a new card

Classic £2.6

Platinum £4

Replacing a lost, damaged or expired card Same cost as new card
PIN Reissue Free
Cash withdrawal on any FCMB ATM N/A
Cash withdrawal on Other banks ATM in Nigeria N/A
Cash withdrawal on ATM Abroad £2
Mark Up Fee 2%
Annual maintenance fee £15

 

           

TRANSACTION LIMITS FOR MASTERCARD GBP DENOMINATED CARD

TRANSACTIONS

CLASSIC

PLATINUM

Daily ATM Withdrawal Limit

£250

£250

Monthly ATM Withdrawal Limit

£7,500

£7,500

Daily POS/WEB Transaction Limit

£5,000

£5,000

Monthly POS/WEB Transaction Limit

£25,000

£25,000

                

 

 FREQUENTLY ASKED QUESTIONS (FAQ)

 

Q: HOW DOES MY Foreign Currency (FCY) MASTERCARD DEBIT CARD WORK?

The FCY MasterCard Debit Card is linked to cardholder’s domiciliary current or savings account. Every transaction done with your MasterCard Debit Card will reflect online real time in your bank account. Cardholders can monitor their transactions by simply viewing their account statement online using FCMB internet banking.

 

Q: HOW DO I APPLY FOR FCY MASTERCARD DEBIT CARD?

It's easy to get a FCY MasterCard Debit Card. Simply open a Personal Domiciliary Savings or Current account with any FCMB branch and apply for a MasterCard Debit Card.

 

Q: HOW LONG WILL IT TAKE FOR MY FCY MASTERCARD DEBIT CARD TO BE READY?

The FCY MasterCard Classic Debit Card is issued instantly at the branch once you have completed and signed an application form while the Platinum card takes 3 working days for locations within Lagos and 5 working days for outside Lagos.

 

Q: HOW DO I ACTIVATE MY FCY MASTERCARD DEBIT CARD AFTER COLLECTION?

Go to any FCMB ATM and simply enter a desired Personal Identification Number (PIN) by following the steps described below:

  1. Insert the card into the ATM
  2. Input the 4-digit default PIN ‘’0000’’
  3. Select Change PIN
  4. Enter desired 4-digit PIN
  5. Re-enter desired 4-digit PIN
  6. Consummate a test transaction

Please note that without changing your initial PIN, you will be unable to use your card for transactions.

 

Q: WHERE CAN I USE MY FCY MASTERCARD DEBIT CARD?

The FCY MasterCard Debit Card can be used on ATMs, POS machines and the internet. Your card is internationally accepted as a means of payment at over 35 million merchant locations and over 1.8 million ATMs worldwide, in over 210 countries.

 

Q: CAN I USE MY FCY MASTERCARD DEBIT CARD IN ANY COUNTRY?

Yes! The FCY MasterCard Debit Card can be used for all your international transactions. However you will need to call our contact centre or notify your account officer before traveling to countries like USA, Malaysia, Indonesia so that your card can be enabled for Magstripe transaction.

 

Q: WHAT DO I REQUIRE TO DO ONLINE TRANSACTIONS?

All online transactions require One Time Password (OTP) for local online transactions and Secure Code Password for international web transactions on only participating merchants. You will also be required to provide your Card Verification Value (CVV – 3 digit number at the back of your card) for online transactions.

 

Q: WHAT IS SECURE CODE AND HOW DO I REGISTER FOR IT?

Secure Code is an additional security password which provides second level authentication for cardholder when performing online transactions. The cardholders are expected to register for secure code by creating their password during online shopping on a participating merchant site.

 

Q: HOW DO I CREATE MY SECURE CODE PASSWORD?

Customers can create their Secure Code password during online shopping by following the steps below:

  1. At check out while shopping online, you will be prompted to provide your card details/account details to create your private code.
  2. Enter your details to verify account
  3. A one-time 6 digits code (OTP) will be sent to your registered phone number for validation
  4. Enter the one-time 6 digit OTP and click on ‘Next’.
  5. Create your Username and Password which would be used to authenticate you.
  6. Click on ‘Continue’. (Place cursor on question mark (?) symbol to view instructions).
  7. You are successfully registered and your transaction is complete.
  8. For future transactions on a participating Secure Code merchant, customer will ONLY be prompted to provide password created during registration to authenticate your transaction.

 

Q: HOW DO I WITHDRAW CASH FROM AN ATM WITH MY MASTERCARD DEBIT CARD?

To withdraw cash from the ATM, insert your card into the machine and enter your PIN. Select the type of account (saving or current) the card is linked to make a withdrawal and enter the amount of cash you want to withdraw. Then take your cash, card and receipt to keep track of your transactions.

 

Q: HOW DO I KNOW THE BALANCE ON MY MASTERCARD DEBIT CARD?

You can check the card balance on any ATM terminal that accepts your card variance or by viewing your account details on online (internet) banking.

 

Q: HOW LONG CAN I USE MY MASTERCARD DEBIT CARD?

You can use your MasterCard Debit Card until the expiration date shown on the card, or until the value of the card has been depleted and once you deposit more funds, you can continue using your card again. Once your MasterCard Debit Card expires, you can visit the nearest FCMB branch for instant issuance.

 

 

Q: WHAT DO I DO IF MY CARD IS LOST OR STOLEN?

Call 01-2798800 immediately and request that the card be blocked immediately. You will be asked a few questions to show that you are the actual owner of the card.

 

For more information, enquiries and requests, please call our dedicated Contact Centre on 01-2798800. You can also send an email to customerservice@fcmb.com or visit our website www.fcmb.com 

Thank you for choosing FCMB