ONLINE FRAUD

Scam Alert

This is to alert you of the circulation of scam emails by fraudsters, requesting customers to update their Account information by clicking on a supposed 'FCMB LINK' webpage link or replying to the email. The web page then requests Customers to provide sensitive information about their accounts, Passwords, ATM Card Details & Personal Identification Number (PIN).

If you have visited such sites in the past, kindly change your PIN immediately or call our Contact Centre Number (07003290000) or send an Email to customerservice@fcmb.com if unclear of the necessary steps to take.

Social Engineering

Social engineering is the act of manipulating people into doing what you want. In terms of online fraud, it usually involves tricking people into disclosing passwords, login details or other confidential information.

Tips on how to protect yourself:

  • Do not disclose confidential information over the phone unless you’re sure that the caller is really who they say they are. If in doubt, ask for the caller's phone number and check that it is genuine.
  • Never send confidential information by email. It can easily be intercepted by a third party. FCMB will never ask you to email personal details, account information or passwords.
  • Keep your PIN confidential at all times. FCMB will never ask you to disclose your PIN.

Phishing

Phishing is the process of attempting to acquire confidential information by sending out emails or other kinds of messages that direct you to bogus websites or phone lines. These emails or messages claim to be from a particular company, but are actually sent by fraudsters, often at random. Any information you disclose on these bogus websites or phone lines is captured by the fraudsters.

You can protect yourself by treating any unsolicited emails or calls that ask for confidential information as suspicious. If in doubt, contact the company that supposedly sent you the message to make sure that it's genuine.

 

Trojans

A trojan is a type of computer worm or virus that is installed on your computer without your knowledge or consent. Typically, the fraudster will send you an email that tries to trick you into following a website link, downloading a piece of software or opening an attachment. If you take this action, the trojan is installed.

 

Trojans can be capable of recording passwords and other personal details by capturing keystrokes or taking screen shots of sites you visit. These details are then sent to the fraudster. The best way to protect yourself from trojans is to install firewalls, anti-virus software and anti-spyware programmes on your computer and keep them up to date.