The current outbreak of COVID-19 (Coronavirus) has led to global uncertainty, as the world deals with an unprecedented health situation. In these trying times, our prayers are with families and communities who have been impacted.

The health and welfare of our staff, customers and community are of great importance to us. As your financial partner, we remain committed to doing all we can to support you through this challenging period.

Click below links for some useful information

We have taken important safety precautions, in line with guidelines issued by the World
Health Organisation (WHO), Nigeria Centre for Disease Control (NCDC) and other
relevant health authorities. These include:

  • Deployment of Security Guards at the entrances of all our premises to check
    temperatures using hand-held scanners.
  • Automatic sanitizer dispensers located close to the entrances of all our branches and ATM locations.
  • Hourly cleaning of teller counters, Customer Service Officers' tables and bulk
    counting counters at all our bank branches with disinfectants. This also
    applies at all customer service locations of our non-bank subsidiaries, where
    applicable.
  • Hourly cleaning of lifts and lift buttons with disinfectants at all multi-storey
    buildings of all FCMB Group subsidiaries.
  • Suspension of all international trips to regions with widespread community
    transmission (Including China, Europe Schengen area, Iran, Ireland, South
    Korea, the UK, and the USA), until further notice.
  • Encouraging our customers to adopt electronic transaction channels, instead of going
    to a physical branch or office, as research suggests that while viruses survive
    on most surfaces for around 48 hours, paper money can transport a live flu virus for
    up to 17 days.

Important update - all FCMB branches in Nigeria will be temporarily closed with effect from March 31, 2020 until further notice. This is in view of the increasing spread of coronavirus across Nigeria, as well as the directives by governments at different levels restricting movement and human gatherings.

Our electronic banking channels remain available 24/7 for your convenience. Click here to view them.

You have an important responsibility to protect yourself and loved ones from the risk of
getting infected with coronavirus. Here are a few tips that can help:

  • Regularly wash your hands with soap and running water for at least 20 seconds. Where
    these are not available, use an alcohol-based hand sanitizer.
  • Maintain at the least a 6 feet distance between yourself and anyone who is coughing
    or sneezing. Also, avoid crowded places as this increase chances of viral
    transmission if there are people already infected.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
    Then dispose of the used tissue immediately.
  • Research suggests that paper money can transport a live flu virus for up to 17 days.
    So, we encourage you to make use of our self-service channels to conveniently
    transact anywhere and anytime.
  • Stay home if you feel unwell. If you have a fever, cough, and difficulty breathing,
    seek medical attention and call the Nigeria Centre for Disease Control
    (NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page https://covid19.ncdc.gov.ng/

If you have a fever, cough, and difficulty breathing, seek medical attention immediately and also call the Nigeria Centre for Disease Control (NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page https://covid19.ncdc.gov.ng/

The World Health Organization (WHO), Nigeria Centre for Disease Control (NCDC) and health agencies have advised several safety measures to stay safe at this time, including limiting exposure to crowds. Importantly, research suggests that while viruses survive on most surfaces for around 48 hours, paper money can transport a live flu virus for up to 17 days.

We encourage you to minimize cash transactions by using our self-service channels to securely and conveniently transact anywhere and anytime.

  • FCMB New Mobile - Visit the app store on your smartphone, search for ‘FCMB New Mobile’ and download to enjoy an amazing experience on our new app. The best part is that you can manage both your personal and business accounts on FCMB New Mobile
  • FCMB Cards - Use your card for online transactions and on POS terminals
  • USSD - Dial *329# to register for transactions and do much more on your mobile phone, even when you do not have data or even a smartphone
  • FCMB Online - Login to our internet banking platforms for IndividualBusiness and Corporate Customers

To encourage social distancing, we are modifying our operations in a few ways to ensure we can serve you better:

1.       Suspension of Saturday Banking – we will no longer offer Saturday Banking at any of our branches until further notice.

2.       Temporary closure of a few branches – in locations where we have multiple branches in close proximity, we will be temporarily closing a few of them. For a list of affected branches and alternatives you can transact from should you need to, please click here

As usual, our self-service channels are available for your convenience. These include FCMB New Mobile, *329#, FCMB Online (internet banking) and FCMB Credit / Debit Cards.

You can also contact our 24/7 Contact Centre on 07003290000, send us a WhatsApp chat on 09099999814-5 or send an email to customerservice@fcmb.com

Important update - all FCMB branches in Nigeria will be temporarily closed with effect from March 31, 2020 until further notice. This is in view of the increasing spread of coronavirus across Nigeria, as well as the directives by governments at different levels restricting movement and human gatherings.

Our electronic banking channels remain available 24/7 for your convenience. Click here to view them.