The current outbreak of COVID-19 (Coronavirus) has led to global uncertainty, as the world deals with an unprecedented health situation. In these trying times, our prayers are with families and communities who have been impacted.

The health and welfare of our staff, customers and community are of great importance to us. As your financial partner, we remain committed to doing all we can to support you through this challenging period.

Click below links for some useful information

As an organization, we must seek to build trust in the communities we serve and help those less fortunate than ourselves by demonstrating we are here for more than just growing our bottom line. Here are a few things we've done in this regard:

  • By far our most significant contribution – of N250 million - has been to the intervention initiative set up by the Central Bank of Nigeria (CBN), in partnership with the private sector, to assist the Federal Government respond effectively to COVID-19, known as the Private Sector Coalition Against COVID-19 (CACOVID) . The fund will also support households and businesses to mitigate the impact of the virus, through the building of isolation and treatment centres, providing personal protective equipment and distributing food to over 10 million of the most economically vulnerable Nigerians. You can find more information about CACOVID on the following social media handles:
    Facebook - @cacovidng
    Twitter - @cacovidng
    IG - @cacovidng
    Website – www.cacovid.org
  • Also, FCMB is further providing relief items to challenged individuals and households across Nigeria affected by the lockdown by working with various charities and state governments. The palliatives include Personal Protective Equipment for health workers, and various food items to sustain a large section of the population whose means of livelihood have been affected by COVID-19 and the prevalent lockdown
  • The Bank is also sponsoring the testing of 3,000 people in Ogun state to determine their COVID-19 status. This support, in partnership with the Ogun State Ministry of Health, is complementing the State’s effort to determine and mitigate the extent of the spread of the epidemic.
  • We are also supporting our borrowing customers by providing payment moratoria during this period, to ensure they are able to survive and continue to pay their workers. We will continue to look for ways to support our customers, employees and communities throughout this period.
  • We have joined a coalition of partners led by Babban Gona to create Givefood.ng, an emergency food relief platform that is capable of getting over 1 million meals, donated by caring people, just like you, to those in need every week. Please visit https://givefood.ng/ to find out how you can make a difference with as little as N2,000.

As we are playing our part, please continue to play yours by staying safe at home as much as possible and staying connected.

We have taken important safety precautions, in line with guidelines issued by the World
Health Organisation (WHO), Nigeria Centre for Disease Control (NCDC) and other
relevant health authorities. These include:

  • All staff and customers must wear face masks for the duration of their stay in our branches
  • Deployment of Security Guards at the entrances of all our premises to check
    temperatures using hand-held scanners.
  • Provision of hand sanitizers which must be used before entry into the banking halls and ATM areas
  • Social distancing being maintained at all times; please follow the directions of the staff and security personnel
  • Hourly cleaning of teller counters, Customer Service Officers' tables and bulk
    counting counters at all our bank branches with disinfectants. This also
    applies at all customer service locations of our non-bank subsidiaries, where
    applicable.
  • Hourly cleaning of lifts and lift buttons with disinfectants at all multi-storey
    buildings of all FCMB Group subsidiaries.
  • Suspension of all international trips to regions with widespread community
    transmission (Including China, Europe Schengen area, Iran, Ireland, South
    Korea, the UK, and the USA), until further notice.
  • Encouraging our customers to adopt electronic transaction channels, instead of going
    to a physical branch or office, as research suggests that while viruses survive
    on most surfaces for around 48 hours, paper money can transport a live flu virus for
    up to 17 days.

You have an important responsibility to protect yourself and loved ones from the risk of
getting infected with coronavirus. Here are a few tips that can help:

  • Regularly wash your hands with soap and running water for at least 20 seconds. Where
    these are not available, use an alcohol-based hand sanitizer.
  • Maintain at the least a 6 feet distance between yourself and anyone who is coughing
    or sneezing. Also, avoid crowded places as this increase chances of viral
    transmission if there are people already infected.
  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
    Then dispose of the used tissue immediately.
  • Research suggests that paper money can transport a live flu virus for up to 17 days.
    So, we encourage you to make use of our self-service channels to conveniently
    transact anywhere and anytime.
  • Stay home if you feel unwell. If you have a fever, cough, and difficulty breathing,
    seek medical attention and call the Nigeria Centre for Disease Control
    (NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page
https://covid19.ncdc.gov.ng/

If you have a fever, cough, and difficulty breathing, seek medical attention immediately and also call the Nigeria Centre for Disease Control (NCDC) 24/7 toll-free line 080097000010.

For more information, kindly visit the NCDC Covid-19 update page https://covid19.ncdc.gov.ng/

The World Health Organization (WHO), Nigeria Centre for Disease Control (NCDC) and health agencies have advised several safety measures to stay safe at this time, including limiting exposure to crowds. Importantly, research suggests that while viruses survive on most surfaces for around 48 hours, paper money can transport a live flu virus for up to 17 days.

Thus, in addition to measures we have put in place at our branches to reduce the risk of potential transmission, we encourage you to minimize cash transactions by using our self-service channels to securely and conveniently transact anywhere and anytime. These include:

  • FCMB New Mobile - Visit the app store on your smartphone, search for ‘FCMB New Mobile’ and download to enjoy an amazing experience on our new app. The best part is that you can manage both your personal and business accounts on FCMB New Mobile
  • FCMB Cards - Use your card for online transactions and on POS terminals
  • USSD - Dial *329# to register for transactions and do much more on your mobile phone, even when you do not have data or even a smartphone
  • FCMB Online - Login to our internet banking platforms for IndividualBusiness and Corporate Customers

To support efforts to curtail further spread of the virus, we are modifying our operations in a few ways to ensure we can serve you better:

  • Suspension of Saturday Banking – We will no longer offer Saturday Banking at any of our branches until further notice
  • Many of our branches are open nationwide, however, as a safety precaution, we will be alternating operations at some branches. Click here to see which FCMB branches are open this week.
  • All our ATMs nationwide remain fully functional

All our electronic banking channels (FCMB New Mobile, *329#, FCMB Online, Temi) remain fully functional. You can also reach our 24/7 Contact Centre on 07003290000 or via Whatsapp on (+234) 090 999 99814 or (+234) 090 999 99815.

Fraudsters are actively in operations right now, exploiting the fear and uncertainty created by Covid-19 to prey on innocent people. These criminals call, SMS or email customers with fake claims that their bank accounts have been frozen or closed, then ask the customers to provide their BVN and personal account details to reactivate their accounts.

Please note that this is a fraudulent attempt to steal your money. While our branches are temporarily closed in response to the spread of coronavirus in Nigeria, your account remains fully operational.

To protect yourself from scammers, you should also keep the following tips in mind:

  • Never share sensitive banking information (BVN, OTPs, CVVs, Card Numbers, PINs, or any other information that secures your bank account) with anyone over the phone or online. No staff of FCMB will ever ask you to provide this information.
  • Beware of social media posts with fake information or links that take you to a page asking you to provide personal banking information.
  • Always verify the senders of emails you receive, be wary of clicking links in unsolicited emails or SMS.

If you suspect any fraudulent activity on your account, please send an email immediately to frauddesk@fcmb.com, or call FCMB customer service immediately on 0700 329 0000.