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24/7 CUSTOMER SERVICE
FCMB’s Multilingual Contact Centre operates 24 hours a day, 7 days a week and 365 days a year, including public holidays. This means our valued customers can reach us from anywhere in the world and at any time of the day to enjoy excellent banking experience.
USEFUL FORMS
Download forms to request various products and services, and submit at your nearest FCMB Branch for processing
KNOWLEDGE CENTRE /FAQS
Find the answers you need to questions you may have about our wide range of products and services
QUALITY POLICY
We provide excellent financial services in line with applicable requirements. We remain guided by our commitment to Customer Focus, Getting It Right and Continuous Improvement
WHISTLE BLOWER
You can assist FCMB to combat fraud and misconduct, by contacting the KPMG Ethics Line, independently operated by KPMG Professional Services.
This is how the KPMG Ethics Line works:
ONLINE FRAUD
Scam Alert
This is to alert you of the circulation of scam emails by fraudsters, requesting customers to update their Account information by clicking on a supposed 'FCMB LINK' webpage link or replying to the email. The web page then requests Customers to provide sensitive information about their accounts, Passwords, ATM Card Details & Personal Identification Number (PIN).
MOBILE AND TELEPHONE FRAUD
Mobile Fraud
Mobile Banking has made it easier than ever to check your account balance and view transactions, even when you're on the move. By taking the following steps to protect your mobile phone, you can make using our service even more secure.
CARD AND CHEQUE FRAUD
Card Fraud
Lost and stolen card fraud
This occurs when a lost or stolen card is used by a fraudster posing as you. Most lost and stolen card fraud occurs before you report the loss.