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BUSINESS CONTINUITY POLICY
First City Monument Bank (FCMB) shall establish an appropriate Governance model to provide oversight for business continuity management, crisis management, and disaster recovery management processes.
COMMUNICATIONS POLICY
Communication plays a key role in how we conduct our business at FCMB, as it reflects on our image and reputation.
CORPORATE GOVERNANCE POLICY
First City Monument Bank Limited (the Bank) remains committed to institutionalizing corporate governance principles as part of the FCMB Group corporate structure.
ISMS POLICY
FCMB is dedicated to enhancing its information security management system (ISMS) to protect the confidentiality, integrity, and availability of our information assets.
QUALITY POLICY
We provide excellent financial services in line with applicable requirements. We remain guided by our commitment to Customer Focus, Getting It Right and Continuous Improvement.
WHISTLE-BLOWING POLICY
You can assist FCMB to combat fraud and misconduct, by contacting the KPMG Ethics Line, independently operated by KPMG Professional Services.
SERVICE MANAGEMENT SYSTEM (SMS) POLICY STATEMENT
First City Monument Bank (FCMB) IT Department shall enable value co-creation for its customers (internal and external) and other interested parties and shall maintain its Service Management System in accordance with the requirements of ISO 20000-1:2018 international standard.
GRIEVANCE MECHANISM PROCEDURE POLICY
First City Monument Bank (FCMB) Limited’s grievance mechanism provides a platform and accessible system for any individual or groups to raise concerns, complaints or provide feedback regarding FCMB’s direct or lending operations, as well as a structured approach to grievance resolution especially based on environmental and social issues.
SOCIAL AND ENVIRONMENTAL MANAGEMENT SYSTEMS (SEMS) POLICY
As a responsible financial institution, we are committed to managing these risks effectively while fostering sustainable development in the communities we serve. This Social and Environmental Management System (SEMS) Manual underscores our dedication to integrating environmental and social considerations into our business practices and decision-making processes.