With the new FCMB Contact Centre Interactive Voice Response (IVR) platform, you can now carry out certain banking activities on phone, without having to speak with any of our Contact Centre Consultants.

Simply dial 0700 329 0000 or 01-279 8800 and follow the voice prompt to carry out any of the following transactions:

  • Block debit cards (MasterCard and Verve)
  • Reset Internet Banking password
  • Reset FCMBMobile Plus login password
  • Increase Limit on FCMBMobile Plus
  • Enable transfer on Internet Banking
  • Adjust limits on our Internet Banking (Personal)
  • Switch easily between own account numbers without having to terminate the call
  • Transfer funds within FCMB
  • Airtime recharge to all major networks for self and 3rd party
  • Account balance enquiry
  • Account history enquiry (last five transactions)
  • Telephone Banking PIN setup and change

Remember, to enjoy our telephone self-service experience, simply dial 0700 329 0000 or 01-279 8800 and follow the voice prompt.

For more information, please send an email to customerservice@fcmb.com.